Technical Customer Support Representative

Alpharetta, GA 30009

Posted: 01/16/2019 Industry: Customer Service Job Number: 14622 Pay Rate: 16.00

Seeking a Technical Customer Support Representative for our client, an education technology company.

Location: Alpharetta, GA
Employment Type: Temp to Perm
Schedule: Monday-Friday, 1st shift
Pay Rate: $16.00/hour
 

GREAT benefits when converted to a permanent employee!

 

You will be responsible for:
  • Problem solving and troubleshooting with customers to resolve their queries quickly
  • Maintaining a detailed history on the Call Management System of all issues reported to customer support
  • Working towards and achieving set targets in agreed KPIs
  • Deciding how best to resolve a customer query and deciding which queries need to be escalated
  • Developing allocated projects to raise efficiency within the department and overall customer satisfaction
  • Handling substantial numbers of customer calls/emails in a timely manner and to customer satisfaction

The right candidate has:
  • Previous experience (2+ years) in a Customer Service/Service Desk function
  • Salesforce experience would be advantageous
  • A+ or CCNA certification is preferred
  • Fluency in English and Spanish desirable

What we need from you:
  • Excellent verbal and written skills
  • Desire to improve yourself and embrace feedback
  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Passion for technology
  • Emotional intelligence
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Keen attention to detail

Amber Meredith

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