QA/QC Clerk

Atlanta, GA 30303

Categories: Customer Service Job Number: 17995 Pay Rate: 14.00

Job Description


 

Job Title QA/QC Clerk
Pay rate $14 an hour 
Length of assignment 8-9 months
Location Downtown Atlanta
Daily fee for parking required/ MARTA accessible 
This positions’ schedule will be Monday – Friday, 8 am – 5 pm, and 100% in-office.
 

Job Description

The QA/QC Clerk will report to a Customer Service Backoffice Supervisor under general supervision ensuring that all notifications are processed in a timely manner. In addition, the QA/QC Clerk will provide team support to the Customer Service Back Office Operations when needed for other  responsibilities.

 

Job Responsibilities and Performance Standards:  
  1. QA/QC Violations
    • Visually inspect to confirm that the characters in the photo of the license plate image are readable and the violation does not match the criteria on the exceptions list.   
  2. Batch Processing
    • Update various return mail notifications
    • Update customer account profiles
  3. Perform Research as applicable.
    • Research account information when needed
    • Utilize training material and other resources provided
  4. Maintains a consistent, high quality, customer-focused orientation.
    • Communicates with all Agency personnel and customers professionally when conducting business and providing services.
    • Collaborates and confers with team members to resolve problems quickly.
  5. Provide support for team when needed. 
    • Assist other back office non-phone duties when needed.

 

Standards of Qualifications:

The potential candidate must be able to work independently and in teams. Adept at problem solving. 

Meet Your Recruiter

Roberto Reyes
Recruiter

Roberto began his career in 2012 in the Industrial Staffing industry. His passion for people comes from his desire to help others find a career path to enhance their personal and professional lives. In addition, he enjoys playing sports, spending time with his family, and being outdoors.

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