Loss Mitigation Specialist

Atlanta, GA 30329

Posted: 01/17/2019 Industry: Accounting/Finance Job Number: 14626 Pay Rate: 17.00


Loss Mitigation Specialist needed in the Executive Park area. $17.00 per hour. 
  • Essential Duties:
    • Review loss mitigation package documentation in a timely manner to determine if the borrower has submitted a complete loss mitigation package or if additional documents are needed
    • Prepare, scan, and index all loss mitigation intake documents.
    • Activate loss mitigation module for all new loss mitigation applications within 24 hours of receipt
    • Request credit reports, escrow analysis, valuations title, and insurer/investor documents to facilitate the review of those making decisions
    • Monitor status of repayment plans, forbearance plans, and trial period plans and update servicing system and investor system of record with payment records as needed
    • Decline files as directed in accordance with departmental guidelines as set forth by investor/client/insurer guidelines and send appropriate denial letter if borrower does not return additional documents or appeal documents by deadline
    • Accurately and timely update servicing system to reflect current status of file
  • Communication:
    • Mail additional document request notifications to borrowers within allotted timeframe to remain in compliance
    • Mail acknowledgment letters to borrowers within allotted compliance timeframe
    • Mail all approval, denial, and appeal decision letters within allotted compliance timeframe
    • Handle all written correspondence between the borrowers, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counselling services, foreclosure attorney, and 3rd party vendors
  • Administrative:
    • Manage files from acknowledgment to submission
    • Sort and distribute incoming loss mitigation mail to appropriate team members
    • Request and follow up on foreclosure holds as necessary
    • Request and follow up on foreclosure cost and fee
    • Release daily Loss Mitigation print jobs
    • Monitor daily missing document exception report
    • Monitor daily appeals received exception report
  • Work Experience and Knowledge, Skills and Abilities
  • Strong understanding of mortgage and default documentation.
  • Excellent analytic skills, attention to detail, and ability to work within time constraints.
  • Excellent level of interpersonal skills to work effectively with others.
  • Excellent level of oral and written communication skills. Ability to communicate across a variety of audiences.
  • Intermediate level of computer skills and the ability to function in a windows environment utilizing Outlook, Word and Excel.
  • Professional and effective interpersonal skills. Solid decision making skills with display of professionalism in maintaining confidentiality.
  • Ability to rapidly acquire detailed knowledge of departmental policies, practices and procedures.
  • Strong time management skills, fast learner, self-motivated, and comfortable taking initiative and handling multiple projects simultaneously.
  • Reports to work on a daily and timely basis.

Minimum Qualifications
  • College degree preferred, High School Diploma required
  • One (1) year Collections, Loss Mitigation, mortgage servicing, or loan processing experience.
  • Black Knight experience preferred.

Dee Dee Whitmire

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