Housing Specialist / Case Manager

Norcross, GA 30093

Posted: 01/12/2022 Categories: Clerical, Customer Service Job Number: 17232 Pay Rate: 18.00

Job Description


This position is responsible for performing a variety of duties pertaining to the occupancy, eligibility and on-going operation of assigned housing programs. Maintains a caseload of clients within the Housing Choice Voucher Program, including, but not limited to: Regular, Portability, FSS, Homeownership, VASH, DOJ and PBV. This position requires knowledge of HUD Rules and Regulations.

Minimum Eligibility Requirements
  • Bachelor' s degree from an accredited college or university AND One year of related experience OR Associate' s degree from an accredited college or university AND Three years of related experience OR Four years of related experience.
  • Excellent organizational skills with the ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Excellent customer service skills with the ability to work well under pressure
  • Strong oral and written communication skills
  • Strong computer skills including Microsoft Office Suite
  • Must have HCV Rent Calculation certification or obtain within 12-months of hire.

Job Duties and Responsibilities
  • Certifies initial eligibility determinations, annual recertifications, move, and interim certifications for program participants.
  • Determines and verifies income, assets, citizenship, medical expenses, and other eligibility requirements. For assigned caseload.
  • Completes subsidy calculations and adjustments for continued participation in the HCV program.
  • Ensure that all files in the caseload conform to HUD and Administrative Plan rules and regulations.
  • Maintains effective communication with participants, property owner/managers to explain regulations and violations and options to resolve violations.
  • Completes Rent Reasonable comparisons to ensure that units do not exceed comparable unit rents.
  • Prepares and submits documents to assist in the finalization of the Housing Assistance Payment (HAP) contract in a timely and accurate manner.
  • Accurately calculates both participant and landlord rent according to rules, regulations, and procedures.
  • Conduct timely review of case files for interim recertifications.
  • Coordinate with the inspections team the need for initial, special, and recertification inspections.
  • Ensure that all required data is entered accurately into the housing software and that all HUD 50058 reports are completed timely for all program participants.
  • May prepare verbal and written correspondence to landlords, participants, and other housing agencies.
  • Prepare a variety of computerized records and reports related to assigned activities.
  • Reviews participant requests and prepares file for review, i.e. program hardship policies, program moves/transfers, and reasonable accommodation requests, to Manager.
  • Participate in monthly file audits.
  • Identify potential instances of fraud, and work with the Compliance office to investigate fraud cases.
  • Ensure that all safety and health rules, standards, and procedures are observed; conduct monthly inspections of work areas and practices to eliminate potential hazardous conditions.
  • Scan information received and purged from files into appropriate computerized client files in a timely manner.
  • Return telephone calls and e-mails within one (1) business day.
  • Maintain a high level of productivity.
  • Ability to work with confidential and sensitive information and issues.
  • Manage several tasks at once, anticipate and identify problems putting forward solutions that are creative, innovative and flexible.
  • Make accurate mathematic calculations.
  • Accurately interpret rules and regulations relating to the Housing Choice Voucher Program; work effectively with people from diverse cultural and ethnic backgrounds; communicate clearly and effectively, orally and in writing; establish and maintain effective working relations with other staff, participants, owners and landlords.
  • Continuously provides excellent customer support.
  • Perform related duties and tasks as assigned.
  • Perform other related duties, as assigned

Meet Your Recruiter

Edolia Wright

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