Customer Service Representative - Bilingual

Marietta, GA 30067

Posted: 09/14/2021 Industry: Customer Service Job Number: 16920 Pay Rate: 16.00

Job Description

We are seeking a bilingual customer service representative for our client company in Marietta. Must be fluent (verbal and written) in both English and Spanish.  This is a high volume call center environment. You will be responsible for setting appointments and providing  customer service in the medical and/or legal fields. 

Someone who is enthusiastic, great at multi-tasking, and  looking for a great opportunity to grow with a company, would be a great fit for this role.

Schedule: Full-time hours, Monday-Friday. Must be able to work any shift between 7 am and 7 pm. Preferred flexibility to work occasional weekends. 

Pay Rate: $16.00-$18.00/hour, depending on experience. Eligible for performance bonuses after a waiting period.

Employment Type: Contract to possible hire

Job Duties:
  • Manage large amounts of inbound and outbound calls efficiently
  • Willingness to adapt and continuously learn new information/systems
  • Maintain Database(s) – (NextGen, Case Manager, Dialogue Tech, Sales Force, etc. )
  • Be detail oriented and task focused to ensure all policies and procedures are followed
  • Have good data entry skills
  • Be an active listener
  • Have good telephone skills
  • Effective follow up to maintain compliance
  • Extreme compassion to help those in need
  • Build sustainable relationships and encourage customers
  • Meet personal and team goals
  • Stay current with emails, messaging systems, and phones
  • Have excellent verbal and written (typing/word processing) communication skills

Meet Your Recruiter

Rebecca Lopez

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