Bilingual Customer Service Representative / Logistics
61 St. Joseph Street, #1402 Mobile, AL 36602
Job Description
FOCUS OF GA IS SEEKING A LOGISTICS CUSTOMER SERVICE - AIR & OCEAN IMPORTS AGENT FOR OUR CLIENT IN MOBILE, AL!
Pay: $45, 000-50, 000 annually
Duration: Direct Hire, perm position
Location: Mobile, AL 36602, role can become hybrid of in office and work from home after 90 days
Schedule: Monday to Friday, 8 am to pm (can be a little flexible)
Benefits: Medical-including Health Savings Account and Health Reimbursement Accounts, Dental plan, Life & AD&D, Long Term Disability, Company matching 401(k) and Roth K Plans, Two weeks’ vacation, sick and personal time, floating holidays, AFLAC, Employee Assistance Program (EAP)
Job Summary:
The Ocean Import Agent oversees all aspects of the customer’ s request, including communication with the office/agent, customs, and the client. The agent ensures exceptional follow-up of ocean import shipments and thorough internal and external communication regarding any delays.
Essential Duties & Responsibilities:
- Prepare quotes for customers and agents using our Quotation system; negotiate rates with carriers; coordinate shipping arrangements.
- Coordinate and arrange freight shipments with our Overseas and US agents and partners.
- Receive pre-alerts, break down documents, set up files; review documents to confirm parties, incoterms, etc.
- Check status with carriers on all shipments.
- Send shipment details to the customer; maintain customer updates.
- Organize and prepare documentation to provide to CBH for clearance.
- Dispatch truckers, arrange delivery to customer – expedited/regular.
- Notify Warehouse for bond transfer (where applicable).
- Check PODs and charges.
- Bill shipment(s) to customer promptly or forward, along with necessary back up, to the Billing Department by required time frames
- Support and maintain the Quality System (ISO) by working closely with management, sales, and/or operations to ensure goals and objectives are met with regard to the function(s) of this position.
- Ensure adherence to procedures for any issues of non-conformance that could or do directly affect the success of the Quality System.
- Other duties as assigned.
Desired Skills and Expertise:
- Knowledge of freight forwarding with a focus on ocean import operations.
- Excellent oral, written, and interpersonal communication skills; able to professionally communicate with Customers, Agents, and sales.
- Commitment to customer service and ability to work in a team-oriented environment.
- Good working knowledge Microsoft Office, with proficiency in Excel, Word and Outlook; freight forwarding software.
- Enthusiastic, positive and internally driven with a sense of urgency and “ whatever-it-takes” attitude.
- Ability to work effectively in a cross-functional team environment at all levels of the organization, or work independently with little or no supervision, to achieve results.
- Effective interpersonal skills that result in loyal, long-term customer relationships.
- Practical problem solving and decision-making skills.
- Ability to work under time constraints using time management and organization skills, adjusting priorities based on workload or direction from customer or management.
Qualifications:
- 1-3 years’ experience in international logistics operations.
- 2 -3 years customer service experience.
Meet Your Recruiter
Roberto Reyes
Recruiter
Roberto began his career in 2012 in the Industrial Staffing industry. His passion for people comes from his desire to help others find a career path to enhance their personal and professional lives. In addition, he enjoys playing sports, spending time with his family, and being outdoors.