Call Center Customer Service Representative
245 Peachtree Center Ave NE , Suite 2200 Atlanta, GA 30303
Call Center Customer Service Representatives needed
Long term assignment
Hourly pay $15 an hour /Bilingual $17 an hour
Schedule Monday-Friday 10 am - 7 pm
Training starts Monday July 12th
Training is for 3 weeks
Training hours 9 am - 3 pm
Position is located in Downtown Atlanta MARTA accessible, pay to park
Training will be in the office for 3 weeks.
Position will be telework after 3 weeks of nesting time in the office.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
2 years experience of customer service call center.
Experience with heavy inbound calls
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills