Help Desk Specialist

Atlanta, GA 30339

Posted: 12/05/2018 Industry: IT Job Number: 14552 Pay Rate: 20.00

The Help Desk Specialist provides end user support on a variety of technical issues.  The technician identifies, troubleshoots, and resolves technical problems.  Responds to requests for technical support.  Documents, tracks and monitors incidents to ensure a timely resolution.  The Service Desk Technician helps the organization improve their efficiency by ensuring technical equipment, hardware, and software are continually updated to meet organizational needs.
  • Responsible for the diagnosis and resolution of technology related issues involving workstation hardware, software, printing, connectivity and email.
  • Ensures the optimization of uptime, performance, resource utilization and security.
  • Works with both internal and external clients to resolve incidents.
  • Performs troubleshooting and problem resolution for the IT infrastructure – this includes but is not limited to hardware, software, telecommunications, business applications, customer connectivity, etc.
  • Configures and sets up workstations and laptops.
  • Participates in troubleshooting and quickly arrives at workable solutions.  Advises others on the resolution and solutions to those issues.
  • Monitors and maintains the administration of backups.
  • Facilitates system updates, patches, and configuration changes.
  • Maintains an updated knowledge of new technology. 

Knowledge, Skills & Abilities
  • Strong problem solving, analytical, and communication skills.
  • Solid Windows and Mac OS knowledge.
  • Solid experience with network infrastructure and technologies.
  • Excellent interpersonal, oral, written, and client presentation skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Demonstrates commitment to the organization’ s Mission, Vision and Values

Minimum Qualifications
  • Bachelor’ s degree, technical certifications or equivalent work experience.
  • Knowledge of Microsoft Windows and Office Platform.
  • Strong computer troubleshooting and problem solving skills.
  • Must be able to pass a reference and background check.

      Preferred Qualifications
  • 2+ years of experience in a help desk environment
  • Experience with Navision
  • A+ Certification
  • Spanish language a plus

Amber Meredith

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