Call Center CSR-Sandersville

Sandersville, Georgia

Post Date: 10/27/2017 Job ID: 13646 Industry: Customer Service Pay Rate: 10

Sandersville, GA

$10 an hour

Full Time

 

Call Center Speciailist

Essential Duties and Responsibilities:

Handles high volume of calls in a professional manner.

Handles personal, confidential and sensitive information of customers and staff using high discretion and discernment

Documents information and logs each request/inquiry into an electronic case management tracking system (via. “ tickets”)

Processes password reset requests and ensures correct level of verification has been provided and confirmed

Provides backup and cross-department support as needed

Performs other duties as assigned

?Knowledge, Skills, and Abilities:

Proficient and extremely comfortable with computers and various software/applications including Microsoft Office

Strong oral and written communication skills using correct grammar and spelling

Strong interpersonal/human relations skills

Excellent organizational skills

Ability to work in a fast-paced environment

Knowledgeable of standard office equipment
  •    Pay Rate: $10.00/hour

         Hours of Operation
  •    Normal Hours of Operation  Monday – Friday; 8: 00 a.m. – 5: 00 p.m.
  •    Peak Season - The month of August and late October (subject to change as needed)Monday – Friday; 7: 00 a.m. – 7: 00 p.m. (temporary employees would only be schedule 8 hours/day)

                  Testing
  •    We do require that an excel test be done  The version of excel that we are   currently using is Microsoft Office Professional Plus 2013.
  •    Data entry testing  .

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